Job Title

Technical Analyst III (CRM / Salesforce / Dynamics)

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Job Description

Technical Analyst III (CRM / Salesforce / Dynamics)

  • Job Locations US-AZ-Phoenix
  • Posted Date 10/31/2017 1:20 PM
  • Job ID 2017-1878
  • # of Openings 1
  • Category Information Technology

  • Essential Job Functions and Responsibilities

  • LEVEL 3 – Performs job functions with minimal supervision
  • Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.
  • Research, analyze, track and resolve complex production problems.
  • Build, support, and maintain complex processes, programs, and data.
  • Evaluate high-level project information and assess project components to forecast work effort required.
  • Provide peer-level review and mentoring to levels 1 – 2.
  • Participate and/or lead large or complex technical projects.
  • Create complex ad-hoc reports for internal usage and external usage.
  • Act as a subject matter expert in two or more of areas as assigned:
  • BI Production Reporting
  • Application Architecture
  • Application Architecture and Support
  • Training
  • ALL LEVELS

  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • Maintain current on new developments in technology-related industries.
  • Participate in corporate quality and data governance programs.
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation.
  • Participate in on-call rotation.
  • Perform all other duties as assigned.
  • Required Work Experience

  • 3 years of experience in computer technology and/or information systems (Lev 2 – 4)
  • 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
  • Required Education

  • High-School Diploma or GEDin general field of study (All Levels)
  • Preferred Work Experience

  • 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer (All Lev)
  • 5 years of experience in data analysis, management, integration and reporting (Levels 3 – 4)
  • 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer (Levels 3 – 4)
  • Preferred Education

  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)
  • Required Job Skills (Applies to All Levels)

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
  • Intermediate PC proficiency.
  • Intermediate proficiency in spreadsheet, database, flow charting, and  word processing software.
  • Intermediate knowledge of data mapping techniques and data analysis software.
  • Intermediate knowledge of computer operating systems.
  • Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
  • Required Professional Competencies (Applies to All Levels)

  • Strong analytical skills to support independent and effective decisions.
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Perseverance in the face of resistance or setbacks.
  • Effective interpersonal skills and ability to maintain positive working relationship with others.
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Systems research and analysis.Ability to write and present business intelligence documentation.
  • Demonstrate the ability to stay current on global threats and vulnerabilities.
  • Experience working with and managing third parties.
  • Knowledge of business requirements development and user acceptance testing.
  • Maintain confidentiality and privacy.
  • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data.
  • Understanding of data governance best practices and data quality improvement principles.
  • Required Leadership Experience and Competencies

  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.(Applies to Levels 2 – 4)
  • Build synergy with a diverse team in an ever-changing environment. (Applies to Levels 3 – 4)
  • Preferred Job Skills (Applies to All Levels)

  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, SQL queries, database, flow charting, and word processing software
  • Advanced knowledge of data mapping techniques
  • Advanced knowledge of computer operating systems
  • Advanced knowledge of decision support systems
  • Advanced knowledge of programming, database systems, and data management.
  • Advanced knowledge of decision support systems
  • Advanced knowledge of Business Objects
  • Preferred Professional Competencies (Applies to All Levels)

  • Advanced systems research and analysis expertise
  • Impeccable project management skills
  • Solid technical ability and problem-solving skills
  • Knowledge of internal departments and operations
  • Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laypersons
  • Preferred Leadership Experience and Competencies (Applies to Levels 3-4)

  • Ability to provide mentoring and peer review to junior team members
  • Ability to build lesson plans and deliver lessons to junior team members
  • If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately.  If you are not and know of someone that qualifies or is looking for opportunities, please forward their contact information.  We compensate for referrals that are successfully placed.


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