Job Title

Systems Analyst III (CRM / eSales)

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Job Description

Systems Analyst III (CRM / eSales)

  • Job Locations US-AZ-Phoenix
  • Posted Date 10/2/2017 3:00 PM
  • Job ID 2017-1816
  • # of Openings 1
  • Category Information Technology
  • Complete Description

    Our Customer in Phoenix, AZ is looking for a Systems Analyst III (CRM / eSales) who can Develops, designs, analyzes, tests, and provides post-implementation review for systems and reporting to support customers and management

    Essential Job Functions and Responsibilities

    Level 1 – Entry-level role; Performs job functions under close supervision or peer review

    Support

  • Track and resolve basic or routine processing problems, coordinating with all areas
  • Research, analyze, track and resolve basic production problems
  • Develop business objectives, processing requirements, and specifications
  • Responsible for production cycles, solving abends and notification of problems.
  • Identify problems and make recommendations for improved procedures
  • Write basic SQL queries needed for production support.
  • Quality Assurance

  • Develop basic test data
  • Process test files and analyze test results
  • Perform day to day execution or Test Cases/Scripts; document results, log defects, and regression testing of defects.
  • Develop, review, load and maintain Test Plans, Test Scripts/Cases and test directories within test tool.
  • Perform test execution and defect reporting utilizing testing tools.
  • Assist with root cause analysis and triage of key/critical defects for quick turn-around.
  • Monitor and track traceability of business requirements to text execution.
  • Participate in defect review meetings to explain and/or demonstrate defects.
  • Develop and maintain SQL queries to test results and to create mock up data for testing and reporting.
  • Business Analysis

  • Learn area’s direct flow; and how it affects surrounding systems and operational areas.
  • Research and analyze procedural problems and provide recommendations for improvements and changes.
  • Develop functional specifications, logic flows and other documentation as applicable
  • Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures
  • Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system
  • Write or modify procedures for internal use, user operational areas and system use.
  • Translate business needs into technical solutions
  • Implement and maintain operational and disaster-recovery procedures.
  • Write or modify procedures for internal use, user operational areas, and computer operations, as applicable.
  • Project Management

  • Participate on small to medium scoped projects
  • Use sound project management methodology and demonstrate solid time management skills.
  • Create and deliver presentations.
  • Monitor and create priority list(s) that are agreed to by user management
  • Level 2 – Performs job functions with general supervision and peer review

  • Research, analyze, track and resolve more complex production problems
  • Build, support, and maintain basic to intermediate processes, programs, and data
  • Participate or lead small to medium scoped projects
  • Draft programs, time estimates and project schedules based on prioritization and business requirements
  • Level 3 – Performs job functions with moderate supervision

  • Research, analyze, track and resolve moderately complex production problems
  • Work with IT Infrastructure team to develop and implement effective production monitoring.
  • Ensure the department leverages internal tools and applications effectively
  • Build, support, and maintain moderately complex processes, programs, and data
  • Participate or lead small to medium scoped projects
  • Create moderately complex ad-hoc reports for internal usage and external usage
  • Develop programs, time estimates and project schedules based on prioritization and business requirements
  • All Levels

  • Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
  • Stay current on new developments in technology-related industries
  • Participate in corporate quality programs
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation
  • Perform all other duties as assigned
  • Employment Requirements

    Required Work Experience

  • 3 years of experience in computer technology and/or information systems (Levels 2 – 5)
  • Required Education

  • High-School Diploma or GED in general field of study (All Levels)
  • Preferred Work Experience

  • 5 years of experience in computer technology and/or information systems (All Levels)
  • 7 years of experience in data management and reporting (All Levels)
  • 5 years of experience working in healthcare-related systems as a business analyst or programmer (All Levels)
  • 3 years of experience in data management and reporting (Levels 2 – 5)
  • 3 years of experience working in corporate enterprise level systems as a systems analyst or programmer (Levels 3 – 5)
  • Preferred Education

  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field (All Levels)
  • Required Job Skills (Applies to All Levels)

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Intermediate PC proficiency
  • Intermediate proficiency in spreadsheet, database, flow charting, and word processing software
  • Intermediate knowledge of data mapping techniques
  • Intermediate knowledge of computer operating systems
  • Basic knowledge of programming, database systems, and data management
  • Required Professional Competencies (Applies to All Levels)

  • Strong analytical skills to support independent and effective decisions
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Perseverance in the face of resistance or setbacks.
  • Effective interpersonal skills and ability to maintain positive working relationship with others.
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Systems research and analysis. Ability to write and present business intelligence documentation
  • Demonstrate the ability to stay current on global threats and vulnerabilities.
  • Experience working with and managing third parties
  • Knowledge of business requirements development and user acceptance testing.
  • Maintain confidentiality and privacy
  • Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
  • Required Leadership Experience and Competencies

  • Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 – 5)
  • Preferred Job Skills (Applies to All Levels)

  • Knowledge of HIPAA regulations
  • Advanced proficiency in spreadsheet, database, flow charting, and word processing software
  • Advanced knowledge of data mapping techniques
  • Advanced knowledge of computer operating systems
  • Strong knowledge of programming, database systems, and data management.
  • Advanced knowledge of decision support systems
  • Preferred Professional Competencies (Applies to All Levels)

  • Advanced systems research and analysis expertise
  • Impeccable project management skills
  • Solid technical ability and problem-solving skills
  • knowledge of internal departments and operations
  • If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately.  If you are not and know of someone that qualifies or is looking for opportunities, please forward their contact information.  We compensate for referrals that are successfully placed.

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