Job Title

Quality Assurance Supervisor

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Job Description

Quality Assurance Supervisor

  • Job Locations US-AZ-Phoenix
  • Posted Date 10/12/2017 4:56 PM
  • Job ID 2017-1846
  • # of Openings 1
  • Category Information Technology
  • Complete Description

    Our Customer located in Phoenix, AZ is looking for a Quality Assurance Supervisor who would be responsible for leading QA resources through all phases of the Software Development Life Cycle to include Waterfall and Agile. The supervisor will assist in the planning, organizing, and managing the implementation of Customer Service Application releases and major projects.

    Essential Job Functions and Responsibilities

  • Manage efforts necessary to identify and define Business Requirements/Functional Specifications in Customer Service Applications and surrounding / interfacing systems.  This requires working with management and staff in multiple departments.
  • Requirement Management – review of product integration, verification and validation of business requirements using defined business tools.  This includes decision analysis and resolution to identify the solution that not only meets the business need but also minimizes risk and impacts to budget.
  • Attend and back up, when needed, at Leadership meetings.
  • Obtain agreement from appropriate department management regarding the usability of enhancements.  This requires the supervisor to become familiar with all functionality delivered within a release, and to be able to explain it to our business customers.
  • Coordinate and oversee system integration testing to support release implementations using defined testing methodologies.
  • Responsible for coordination and oversight in the release hand offs to Operations, Service Desk, Integrated Customer Solutions or Business Customer for user acceptance testing and support.
  • Mentor and coach direct reports to identify needed skill sets and growth opportunities in order to enhance support for our business customers.
  • Communicate to our business customers and the team of high level goals as well as current issues, accomplishments, and plans.
  • Serve as a subject matter expert for our customers and vendors.  Engage in conversation as requested with external contacts regarding the Customer Service Application systems.
  • Work on and coordinate special projects as requested by management.
  • Provide support and back-up to the senior leadership.
  • Establish goals and complete performance evaluations for all team members.
  • Develop and mentor staff by providing opportunities for growth.  This is accomplished through delegation, training (internal and external), and assignment to various project teams in addition to timely feedback.
  • Counsel and/or discipline staff as necessary determined by corporate and department policy and procedures.
  • Communicate openly with staff on a regular basis.
  • Educate staff on corporate and department direction and goals.
  • The position requires a full-time work schedule and does not support work from home.  Full-time is defined as working at least 40 hours per week, plus any overtime as requested or needed to perform job responsibilities.
  • Perform all other duties as assigned.
  • Required Work Experience

  • 1 year of experience with business requirement design and elicitation
  • 3 years of experience leading test resources
  • 3 years of experience in computer technology and/or information systems
  • 3 years of experience in data management and reporting
  • Required Education

  • High-School Diploma
  • Preferred Work Experience

  • 5 years of experience in computer technology and/or information systems
  • 7 years of experience in data management and reporting
  • 3 years of experience working in healthcare-related systems as a QA specialist
  • 5 years of lead or supervisory experience
  • Preferred Education

  • Bachelor’s Degree in Computer Science, Information Systems, Business, or related field
  • Required Job Skills

  • High skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • High PC proficiency
  • Proficient in spreadsheet, database and word processing software
  • Knowledge of HIPAA and standard code sets and their appropriate use
  • Ability to read files, file formats, workflows, and data flows
  • Able to run SQL, or similar, queries
  • Required Professional Competencies

  • Work with all levels of management and functional areas in the company and understand the potential implications of system changes to those areas
  • Ability to understand and interpret variety of contracts
  • Customer service skills to deal with sensitive and difficult customer situations
  • Independent thinker with strong oral, verbal and interpersonal communication skills
  • Strong understanding of information systems, business processes and the key drivers and measures for success
  • Strong analytical and decision-making skills
  • Ability to prepare written proposals and deliver presentations.
  • Maintain confidentiality and privacy
  • Strong project management skills
  • Required Leadership Experience and Competencies

  • Provide leadership, promote teamwork, meet objectives and exercise independent judgment
  • Experience leading and implementing projects and working collaboratively with other departments and levels of administration
  • Strong organizational and management skills
  • Preferred Job Skills

  • Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
  • Advanced PC proficiency
  • Advanced proficiency in spreadsheet, database and word processing software
  • Expert knowledge of operating systems, i.e. Windows and systems networking and communication techniques
  • Preferred Professional Competencies

  • Demonstrate flexibility, anticipate customer needs and communicate in a manner consistent with business strategy
  • Advanced tactical planning and decision-making skills
  • Able to cope with multiple priorities and high customer expectations and bridge the demands between internal and external customers
  • Conceptualize new business architecture and infrastructure
  • Advanced understanding of information systems, business processes and key drivers and measures for success
  • Advanced analytical and diagnostic skills dealing with issues that are not readily defined, lack known precedent or appear contradictory
  • Develop solutions by applying accepted processes or new approaches to leverage technology
  • Advanced understanding of HIPAA transactions and privacy requirements
  • Presentation and public speaking abilities
  • Development and application of budgeting concepts, processes and procedures
  • Advanced project management skills
  • Create business requirements, functional specification, technical specifications, test plans and test scripts
  • Interpret medical, legal and technical data, including state and federal regulations and their effect on operations
  • Preferred Leadership Experience and Competencies

  • Identify resources and training needs while fostering opportunities for staff growth
  • Promote and support the overall quality principles and company quality program
  • Empower associates at all levels and encourage innovation and risk taking
  • Develop an enthusiastic and positive work environment
  • Negotiation and influencing skills with the ability to create win/win situations
  • Resource management skills
  • Skills, experience and leadership abilities to serve as designated back-up for various IT leaders
  • Educate and mentor staff on leadership techniques, staff consulting, work management, etc.
  • If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately.  If you are not and know of someone that qualifies or is looking for opportunities, please forward their contact information.  We compensate for referrals that are successfully placed.

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