Senior Technical Support Analyst
Our Customer located in Phoenix, AZ is looking for a Sr. Technical Support Analyst from a Lead or Level II perspective, performs preliminary analysis / troubleshooting, system monitoring of desktops solutions, daily maintenance and support. Provides support for diverse hardware, software, and equipment issues and problems, and service or maintenance for desktop equipment and systems. Solves routine problems of moderate scope and complexity following established policies and procedures. Develops solution to a variety of problems of moderate scope and complexity, referring to policies and practices for guidance. Applies expertise with troubleshooting the following: Customer Support desktop software (Operating System and Applications), desktop hardware (desktops, laptops, and tablets), Personal Digital Assistants (PDAs), and desktop and network printers, Wide Area Networks, Local Area Networks, Wireless Access Points. Functions with knowledge of: Microsoft desktop operating systems, computer networking, the OSI model, TCP/IP, understanding of common computer viruses and how to mitigate risk and apply patches, network and system administration, security, and the foundation of virtualization utilizing VMWare VDI View.
Education & Experience
If you are interested, please send your resume, salary requirements, and availability to interview as soon as possible. If you are not interested, or not qualified for this position but know of someone who is, we offer a compensated referral program.