Job Title

Quality Assurance / Business Analyst Manager

Share This Job

Job Description

Quality Assurance / Business Analyst Manager

  • Job Locations US-AZ-Phoenix
  • Posted Date 12/19/2017 12:18 PM
  • Job ID 2017-1953
  • # of Openings 1
  • Category Information Technology
  • General Neighborhood 19th Ave and Pinnacle Peak Rd
  • Complete Description

    Our Customer located in Phoenix, AZ is looking for a Quality Assurance / Business Analyst Manager. This position is the enterprise wide interface (business partner/communicator/people person) to analyze departmental needs around software/systems, to bring these requirements back to IT and technically interpret them to the business analysts and quality analysts (technical interface and could act as an individual contributor so they need strong software test understanding/hands on skill), plan, design agile deliverable schedule, implement, test, deliver on time to budget. The QA / BA Manager oversees the business analysis and quality assurance testing process. Manages the team (employees and contractors) that performs requirements definition, analysis, design, construction and implementation of new – and modifications to existing – information systems to enhance and support business process automation; and QA testing on applications. Ensures effective integration of new and existing information systems. Resolves complex business issues, and recommends information systems technology solutions. Facilitates business process improvement by determining the most optimal application of people, process and technology.  Possesses a wide breadth and depth of all business applications and applicable technologies.  This role performs some hands-on Business Analysis and Quality Assurance tasks.

    Key Responsibilities

  • The Manager BA and QA oversees the IT enterprise business analysis and quality assurance areas.
  • This resource also, as an occasional individual contributor, develops, delivers and maintains quality information system solutions to support business processes, following all IT guidelines and architectures.
  • Balances clients’ business requirements and preferred technical architecture to provide effective information systems solutions.
  • Directs team to take reasonable risks to implement creative and innovative information systems solutions to a wide range of business and/or technical problems.
  • Provides leadership and strategy to team to provide client assistance and support for operation systems consistent with service level agreements.
  • Apply business, functional, or technical expertise to optimize business process and determine automation requirements. Ensures compliance with established standards, codes and regulations
  • With minimal direction, guide group to deliver quality results on time and within budget. Directs team to simplify or eliminates low value-added work processes to assist in the conversation of corporate resources.  Effectively prioritizes own work and manages time spent based on priorities.
  • Leads BA/QA Team in the development of effective business cases using sound cost/benefit analysis.
  • For large or multiple projects, the manager will coordinate all phases of project planning and execution, including estimating resources and tasks, creating, managing and controlling project schedules and resources.
  • Understands, forecasts, monitors and reports on project expenses. Supports the development of project budgets
  • Leads project team assignments of large and complex scope requiring expert technical skills or good understanding of business functions. Acts to produce effective teams and actively supports team decisions.  Coaches and trains team members.
  • Knows and understands client’s business environment, priorities and processes.
  • Performs product delivery and support while managing, negotiating, and meeting client’s expectations.
  • Interfaces Regular and reliable attendance is required.
  • Working Conditions

  • Works in a standard office environment, with minimal travel
  • Works non-regular hours as required
  • Extensive computer work with prolonged sitting
  • Education & Experience


  • Bachelor’s degree in related field or equivalent work experience
  • 5 years IT management experience
  • 5 years of experience in business systems analysis, systems quality assurance, and applications support
  • Experience managing teams involved in complex systems and business process efforts
  • Experience with process flow documentation
  • Preferred

  • Health care experience.
  • A documented history of building and maintaining strong business relationships.
  • Competencies

    Technical Skills

  • Collaboration skills; mentoring skills, proven history of managing small teams.
  • Problem Solving / Analysis

  • Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
  • Multi-Tasking / Time Management

  • Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
  • Information Management

  • Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
  • Independent Thinking / Self-Initiative

  • Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
  • Coping / Flexibility

  • Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
  • Computer Literacy

  • Ability to function in a multi-system Microsoft environment using Word, Outlook, Company Intranet, the Internet, and department software applications.
  • Communication / People Skills

  • Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
  • If you are interested in this opportunity, please send us your resume, availability to interview and salary requirements immediately.  If you are not and know of someone that qualifies or is looking for opportunities, please forward their contact information.  We compensate for referrals that are successfully placed.

    Have a Question or Need?

    We are here to solve. Email or call 480.909.4900
    Contact Us